Shipping policy
Order Processing Times
MATERIUM operates as a small-batch studio — everything is designed, printed, and shipped from our workshop in Kentucky. Processing times depend on what you ordered and where we are in the production queue:
- Ready-to-Ship Items: Typically processed and shipped within 3–5 business days.
- Made-to-Order Items: Generally require a lead time of 5–7 business days.
- High-Volume Periods: During new product launches or peak seasons, processing may occasionally run longer. We'll note any significant delays directly on the product page.
Processing times exclude weekends and holidays. You'll receive a shipping notification with tracking as soon as your order is on its way.
Domestic Shipping Rates
Free standard shipping on most U.S. orders. A few smaller items (like paracord beads) ship free on orders over $35. Any shipping cost is shown at checkout.
| Service | Estimated Transit Time |
|---|---|
| Standard (Ground) | 3–5 business days |
| Priority | 2–3 business days |
| Express | 1–2 business days |
International Shipping
Free shipping applies to U.S. orders only. International shipping is calculated at checkout based on your order and the service you choose.
Duties & taxes: Prices and shipping charges don't include import duties, taxes (GST/HST/PST), or brokerage fees. These are set by Canadian customs, may be collected by the carrier at delivery, and are the buyer's responsibility.
Delivery times: International transit times vary by service and customs processing and aren't guaranteed. Customs delays are outside our control.
Tracking: Tracking may update less often once a package leaves the U.S.
Lost packages: If your international order hasn't arrived within 30 days of your shipping confirmation, email support@materium.shop and we'll look into it with the carrier.
Refused or undeliverable packages: If a package is refused (including over unpaid duties) or returned as undeliverable, we'll refund the item price once it comes back to us, minus the original shipping cost and any return charges.
Address accuracy: Please double-check your address. We can't cover packages lost or returned because of an incorrect address.
Tracking Your Order
Once your order ships, you'll receive an email with a tracking number. Allow up to 48 hours for tracking to update after you receive that notification.
If your order hasn't arrived within 10 days of your shipping confirmation, contact us at support@materium.shop with your name and order number and we'll look into it.
Returns & Warranty
You can return any item within 14 days of delivery, for any reason — email us first at support@materium.shop. The buyer pays return shipping on standard returns. If something arrives damaged, defective, or isn't what you ordered, we'll replace or refund it at no cost to you.
For full details on warranty coverage and the return process, see our Warranty & Returns policy.
If you're ever unsure about fit or compatibility before you buy, reach out first — we'd rather answer a question than process a return.