Refund policy
Warranty & Returns
14-Day Returns — Any Reason
You can return any item within 14 days of delivery, for any reason.
Email support@materium.shop with your order number before sending anything back, and we'll reply with return instructions.
Send the item back in the condition you received it, with all included parts.
The buyer pays return shipping on standard returns.
Once the return arrives and we've checked it, we'll refund the item price to your original payment method within 1-5 business days.
Custom or personalized items are final sale unless they arrive damaged or defective.
Damage, Defects & Our Mistakes — We Make It Right
Manufacturing defects, damage in transit and errors on our end (like the wrong item sent) are covered. Email support@materium.shop within 14 days of delivery with photos. We'll send a replacement or a full refund at no cost to you, including return shipping.
A note on our products: FDM 3D-printed parts can show layer lines and minor surface variation. That's part of the process, not a defect.
International Returns
International orders follow the same 14-day return window, with a few differences:
The buyer pays return shipping, and it must include tracking.
Original shipping charges, duties, taxes, and brokerage fees aren't refundable by us. You may be able to recover duties from Canada Border Services Agency (CBSA) for returned goods.
Mark the package as returned merchandise on the customs form so it isn't charged as a new import.
For damage, defects or our mistakes, we'll ship a replacement at our cost or refund in full, including the original shipping. We'll usually ask for photos instead of having you mail the item back.